Contact us
From 1 pm Tuesday 27 October until 8 am Wednesday 28 October, My Port Phillip will be unavailable due to planned system maintenance.
St Kilda Town Hall ASSIST will also be closed on Tuesday from 1 pm and Port Melbourne Town Hall ASSIST will be closed all day on Tuesday 27 October.
You can call us on 03 9209 6777 anytime if you have an urgent issue. We thank you for your understanding.
Make a request
Phone us
03 9209 6777
Our ASSIST contact centre is open Monday to Friday, 8.30 am to 5 pm.
After hours
If you call us other times, you'll speak with our after-hours service. You will be able to request a call back during business hours.
If your request requires urgent attention, our team will be notified. This includes requests for parking officers from 6 am to 11 pm, 7 days a week.
On public holidays your call will be diverted to our after-hours service.
Other ways to contact us
Post
The City of Port Phillip, Private Bag 3 St Kilda, Victoria, Australia 3182
Non-Council services
If you have questions about non-council city services such as trams, water, power and lights, please contact the non-council services directly.
Interpreter service
Need to contact us in your language? Please phone our language-specific service:
- Русский (Russian): 03 9679 9813
- Polski (Polish): 03 9679 9812
- Ελληνικά (Greek): 03 9679 9811
- 廣東話 (Cantonese): 03 9679 9810
- 普通話 (Mandarin): 03 9679 9858
- Italiano (Italian): 03 9679 9814
For other languages not listed, phone 03 9679 9814.
National Relay Service
If you're deaf or have a hearing or speech impairment, contact us through the National Relay Service. Ask for ASSIST - Port Phillip at 03 92 096 777.
Our Customer Commitment
Our Customer Charter Promise and service expectation commitment to you and how we ask you to help us.