Using My Port Phillip

Your questions answered

• Why do I need to link my address to my name in My Port Phillip?

  When you link your address, it finalises your account. Once your account is finalised, you can apply for all permits, including parking permits.

• How do I link my address?

  Linking your address is easy. After registering all you need to do is go to:

  1. My details
  2. Communication methods
  3. Add communication method
  4. Add postal address

• Can I set up a business account?

  You can have multiple accounts on My Port Phillip but each needs to have a different email address. This works best for a business account and a personal account if you live in Port Phillip and run a business here.

• Can I have both a business and personal account?

  Yes, as long as there is a different email address for each account.

• Why am I getting asked to set up a debtor account?

  You will be asked to set up a debtor account if you have not already provided us with your address. All you need to do is add your address to your account at the end of your permit application, by going to:

  1. Fees
  2. Add a Preferred Address

• What do I do if I’m having trouble or get stuck?

  Watch our help video, send an online request or call our Assist team on 03 9209 6777.

• How do I track my requests?

  Registered users can see all their requests by clicking the My Requests button in My Port Phillip. Use the filter tool to view completed requests or current requests.

  Guest users can see the status of any requests by clicking the Track Requests button in My Port Phillip. You must have the 11 character tracking number.

• What if I don’t want to pay by credit card?

  The first time you apply for most permits, you have to pay by credit card. Some invoices we issue can be paid by other methods including BPay.

  If you want to apply for a permit, for example a parking permit, and you don’t want to pay by credit card, you need to visit us at a Town Hall during business hours.

• What do I do if I’ve forgotten my password?

  No problem! Click Forgotten password on the login screen.