Conditions of entry


When visiting the ASSIST customer service desk at St Kilda and Port Melbourne Town Halls, there are COVID-safe requirements you will need to follow to keep everyone safe.

Do not visit the town hall if you are feeling unwell or are waiting for the results of a COVID-19 test.

When entering a town hall:

  • Keep your face mask on throughout your visit.
  • Use hand sanitiser at the entry to the building.
  • Sign in using your phone and the QR code so we have a record of your visit. This is a condition of entry for COVID-safe records. If you're unsure if your phone can scan a QR code, visit the Service Victoria website to download the free app.
  • If you do not have a smartphone, you will be required to provide your first name, contact number and the date and time of your visit.
  • Note the capacity limit. We can have a maximum of 10 customers inside the town hall customer service area at one time.
  • Maintain 1.5 metres physical distance between yourself and others at all times, both when queuing and at the counter.

For the latest updates, please see the COVID-19 page.

South Melbourne Town Hall is closed until further notice.

We're still here to help, by contacting us via phone or through Online Services.

St Kilda

99a Carlisle Street, St Kilda 3182

Opening hours: 8.30 am to 5 pm, Monday to Friday.

Services provided:

  • pay bills, fines and permits
  • enquiries assistance
  • planning and building matters
Historic part of St Kilda Town Hall shown from the front in the day time

Port Melbourne

333 Bay Street, Port Melbourne 3207

Opening hours: 10 am to 2 pm, Monday, Tuesday and Friday


Exterior of Port Melbourne Town Hall in daytime

South Melbourne

208 to 220 Bank Street, South Melbourne 3205

This customer service counter is closed until further notice.

Exterior of South Melbourne Town Hall at daytime

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