Customer service counters

Conditions of entry

When visiting the ASSIST customer service desk at St Kilda and Port Melbourne Town Halls, there are COVID-safe requirements you will need to follow to keep everyone safe.

Do not visit the town hall if you are feeling unwell or are waiting for the results of a COVID-19 test.

When entering a town hall:

• Keep your face mask on throughout your visit.
• Use hand sanitiser at the entry to the building.
• Sign in using your phone and the QR code so we have a record of your visit. This is a condition of entry for COVID-safe records. If you're unsure if your phone can scan a QR code, visit the Service Victoria website to download the free app.
• If you do not have a smartphone, you will be required to provide your first name, contact number and the date and time of your visit.
• Note the capacity limit. We can have a maximum of 10 customers inside the town hall customer service area at one time.
• Maintain 1.5 metres physical distance between yourself and others at all times, both when queuing and at the counter.

For the latest updates, please see the COVID-19 page.