Customer service counters

Visit our customer service counters for assistance, advice, planning and building related-matters, and to pay bills.
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  • Port Melbourne library and the ASSIST Service Desk will be closed from Monday 7 October to Sunday 13 October for maintenance.

    Port Melbourne Town Hall and the VEC Election Office remain open, and entry is via Spring Street South.

St Kilda

99a Carlisle Street, St Kilda 3182

Opening hours: 8.30 am to 5 pm, Monday to Friday.

Closed on public holidays.

Historic part of St Kilda Town Hall shown from the front in the day time

Port Melbourne

333 Bay Street, Port Melbourne 3207

Opening hours: 12 midday to 4 pm, Monday, Tuesday and Friday.

Closed on public holidays.

Exterior of Port Melbourne Town Hall in daytime

South Melbourne

208 to 220 Bank Street, South Melbourne 3205

Due to building safety and repair works, this customer service counter is closed until further notice.

Exterior of South Melbourne Town Hall at daytime