COVID-19 update: The customer service counters at St Kilda Town Hall and Port Melbourne Town Hall are now open. However, the Planning and Building counter remains closed.

Customers and visitors to our town halls must be double vaccinated and provide evidence when checking in.

Need to contact our Planning and Building teams?

For Planning enquiries:

You can contact us via our Planning Helpline on 03 9209 6424 and speak to one of our duty planners or email your enquiry to

We will continue to conduct Public Notification advertising board collections and returns on Tuesdays, Thursdays and Fridays by appointment only between (9 to 11 am). Please contact Planning Support to arrange collection of boards.

For Building enquiries:

You can contact us via our Building Helpline on 03 9209 6253 and speak to one of our building surveyors or email your inquiry to

St Kilda

99a Carlisle Street, St Kilda 3182

Opening hours: 8.30 am to 5 pm, Monday to Friday.

Services provided:

  • pay bills, fines and permits
  • enquiries assistance
  • planning and building matters
Historic part of St Kilda Town Hall shown from the front in the day time

Port Melbourne

333 Bay Street, Port Melbourne 3207

Opening hours: 10 am to 2 pm, Monday, Tuesday and Friday.

Exterior of Port Melbourne Town Hall in daytime

South Melbourne

208 to 220 Bank Street, South Melbourne 3205

This customer service counter is closed until further notice.

Exterior of South Melbourne Town Hall at daytime

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