Customer service counters
Visit our customer service counters for assistance, advice, planning and building related-matters, and to pay bills.
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Festive Season hours
Opening hours change during the festive season. Please check your local town hall for details.
St Kilda
99a Carlisle Street, St Kilda 3182
Opening hours: 8.30 am to 5 pm, Monday to Friday.
Closed on public holidays.
Note: St Kilda will be open 10 am to 4 pm on Wednesday 28, Thursday 29 and Friday 30 December. Closed all public holidays.

Port Melbourne
333 Bay Street, Port Melbourne 3207
Opening hours: 12 midday to 4 pm, Monday, Tuesday and Friday.
Closed on public holidays.
Note: Port Melbourne will be closed Friday 30 December and all public holidays.

South Melbourne
208 to 220 Bank Street, South Melbourne 3205
This customer service counter is closed until further notice.
