Customer service counters

Visit our customer service counters for assistance, advice, planning and building related-matters, and to pay bills.
I want to

COVID-19 update: From 11.59 pm Thursday 15 July, Victoria enters a five-day lockdown.

During this time our ASSIST customer service counters at St Kilda Town Hall and Port Melbourne Town Hall will be closed.

You can still contact us via:

Self-service: Online Services
Phone: ASSIST 03 9209 6777
Facebook: @cityofportphillip
Twitter: @cityportphillip

South Melbourne Town Hall is closed until further notice.

We're still here to help, by contacting us via phone or through Online Services.

St Kilda

99a Carlisle Street, St Kilda 3182

Opening hours: 8.30 am to 5 pm, Monday to Friday.

Services provided:

  • pay bills, fines and permits
  • enquiries assistance
  • planning and building matters
Historic part of St Kilda Town Hall shown from the front in the day time

Port Melbourne

333 Bay Street, Port Melbourne 3207

Opening hours: 10 am to 2 pm, Monday, Tuesday and Friday

 

Exterior of Port Melbourne Town Hall in daytime

South Melbourne

208 to 220 Bank Street, South Melbourne 3205

This customer service counter is closed until further notice.

Exterior of South Melbourne Town Hall at daytime

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