Customer service counters

Visit our customer service counters for assistance, advice, planning and building related-matters, and to pay bills.
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  • The ASSIST Counter at Port Melbourne Town Hall will be temporarily relocated to the Library from 21 November to 22 December 2025.

    Reduced operating hours during this period:

    • Monday and Friday: 10 am to 4 pm
    • Tuesday: Closed

    You can also visit us at St Kilda Town Hall, open Monday to Friday, 8.30 am to 5 pm.Thank you for your understanding and patience during this time.

St Kilda

99a Carlisle Street, St Kilda 3182

Opening hours: 8.30 am to 5 pm, Monday to Friday.

Closed on public holidays.

Find us on Google Maps.

Historic part of St Kilda Town Hall shown from the front in the day time

Port Melbourne

333 Bay Street, Port Melbourne 3207

Opening hours: Reduced hours as stated above.

Closed on public holidays.

Find us on Google Maps.

Exterior of Port Melbourne Town Hall in daytime

South Melbourne

208 to 220 Bank Street, South Melbourne 3205

Due to building safety and repair works, this customer service counter is closed until further notice.

Exterior of South Melbourne Town Hall at daytime