Customer service counters

Visit our customer service counters for assistance, advice, planning and building related-matters, and to pay bills.

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Festive Season hours

Opening hours change during the festive season. Please check your local town hall for details.

99a Carlisle Street, St Kilda 3182

Opening hours: 8.30 am to 5 pm, Monday to Friday.

Closed on public holidays.

Note: St Kilda will be open 10 am to 4 pm on Wednesday 28, Thursday 29 and Friday 30 December. Closed all public holidays.

333 Bay Street, Port Melbourne 3207

Opening hours: 12 midday to 4 pm, Monday, Tuesday and Friday.

Closed on public holidays.

Note: Port Melbourne will be closed Friday 30 December and all public holidays.

208 to 220 Bank Street, South Melbourne 3205

This customer service counter is closed until further notice.