Customer service counters

Visit our customer service counters for assistance, advice, planning and building related-matters, and to pay bills.
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  • From 2.30 pm until 11 pm Tuesday 18 November, My Port Phillip will be unavailable due to planned system maintenance.

    St Kilda Town Hall will also be closed on Tuesday from 1 pm and Port Melbourne Town Hall ASSIST will be closed all day on Tuesday 18 November.

    You can call us on 03 9209 6777 anytime if you have an urgent issue. We thank you for your understanding.

St Kilda

99a Carlisle Street, St Kilda 3182

Opening hours: 8.30 am to 5 pm, Monday to Friday.

Closed on public holidays.

Find us on Google Maps.

Historic part of St Kilda Town Hall shown from the front in the day time

Port Melbourne

333 Bay Street, Port Melbourne 3207

Opening hours: 10 am to 4 pm, Monday, Tuesday and Friday.

Closed on public holidays.

Find us on Google Maps.

Exterior of Port Melbourne Town Hall in daytime

South Melbourne

208 to 220 Bank Street, South Melbourne 3205

Due to building safety and repair works, this customer service counter is closed until further notice.

Exterior of South Melbourne Town Hall at daytime