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Pay / Apply / Report
Apply for permits, pay your bills and let us know where we can help.
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Animal fines
A fine will be issued if an animal management officer believes an offence has been committed.Animal registration - new
Register your fur babies and pets to keep them safe and improve the services Council provides you.Animal registration - renew
It's important for you and your pet to renew your pet registration. Pet registration is due on 10 April each year.Barking dog
Barking dogs are a nuisance. Constant barking usually means the dog is bored, lonely, frustrated or ill.Dog attack
We take every reported dog attack seriously. Anyone who has been involved in an attack should report it immediately to Council.Multiple animals
You must request a multiple animal permit if you have more animals than allowed in your area.General enquiries
For all other enquries, from stray animals to pets on beaches and complaints about dog poo.
Business payments
From registration, renewal and business transfer fees, to business permits, you can quickly and easily pay online.Footpath trading
Make use of the public footpaths for your business.Liquor licence
Any person or organisation that intends to supply liquor in Victoria must apply for a licence.Permits - small business
New and established businesses can lodge a single request for all required permits. Before completing, you should do a Permit Self Assessment, located under Business in Port Phillip.Real estate boards
A permit is required to ensure your advertising sign is safely placed for people and motorists.
Building Surveyors - Section 30
Private Building Surveyors can lodge building permits online.Building Surveyors - Section 73
Private Building Surveyors can lodge compliance and final inspection permits online.Building Surveyors - Section 80
Private Building Surveyors must notify Council of their accepted appointment within the City.Swimming pool and spa registration
Private pool and spa owners have until 1 November 2020 to register their pools and spas. This Government requirement help to improve safety.Storm water drainage
Make a request to find the storm water drainage point, or legal point of discharge, for your property.Pay your building permit
Pay for your building permit application quickly and easily online.General enquiries
Make a general enquiry including reporting non-compliance, advice on heritage, subdivisions and parking, and requests for application progress.
Out of Hours
Required when building works need to be undertaken outside Council's specified construction hours and days.Road Closure
When you need to wholly or partially close a road, street or lane.Road Opening
For any works that involve making or reinstating a hole or excavation.Skip Bin
Registered skip bin companies must obtain a permit before a bulk rubbish container is placed on a road or Council-owned land.Street Occupation
A street occupation, or hoarding, permit allows part or all of a footpath or road to be occupied.Vehicle Crossing
Allows either a temporary or permanent vehicle crossing to be constructed.Work Zone
Provides dedicated parking for construction workers' vehicles during the period of building works.Payments
You can pay for your construction permits quickly and easily online.
Food Act fine
Pay your fine online. You'll need the ticket number on the fine notice.Food contamination
If you know of a business with contaminated food, it's important you report them to Council.Food poisoning
If you or someone you know has experienced food poisoning, you should report the business to Council.Food safety
Let us know if you have experienced poor food hygiene, unclean premises or food poisoning.Footpath furniture
Report any injuries resulting from the placement of footpath furniture.Health
Pay your health fine online. You'll need the ticket number on the fine notice.Home and Community Care
Pay your Home and Community Care (HACC) invoices quickly and easily online.Tobacco Act fine
Laws on the sale of tobacco products make it illegal for Victorian retailers to display or promote tobacco products or packaging anywhere on their premises.
Local Laws fine
A Local Laws fine notice is issued when there is a breach of the City of Port Phillip’s Local Law No 1 (Community Amenity) 2013.
Bike parking - new location
Let Council know where you think bike parking is needed to better support the community.
Abandoned vehicles
Council will investigate unregistered and abandoned vehicles located on Council land.
Apply for a permit
Apply for a parking permit quickly and easily online.Change of vehicle
If you've got a new vehicle, it's important to update your parking permit details.Concession permits
When applying for, or renewing a concession parking permit, you will need to provide concession identification.Renew a permit
It's important to keep your permits valid and pay the renewal by the due date.Renew a permit - documentation
Please ensure you check your the requirements for the permit you are applying for.General enquiries
From permit status and refund requests to policy questions.
Certificate of Compliance
A formal certificate stating your proposed or existing use or development complies with the requirements of the planning scheme.Compliance fine
Pay for a planning compliance fine online. You'll need the ticket number on the fine notice.Confirmation letter
When you require a written response on a specific planning permit enquiry.Demolition (S29A)
Planning consent may be required before a building permit for demolition is issued.Object or support applications
Formally object or support an advertised planning application.Pay your planning permit
Pay for your planning permit application quickly and easily online.General enquiries
Make a general enquiry including reporting non-compliance, advice on heritage, subdivisions and parking, and requests for application progress.
Property or land certificates
Request property or land information certificates to help when buying or planning.Building file search
Building plans can help you when proposing to make alterations or additions to a building.Planning file search
Find what permit restrictions apply to a property, as well as endorsed plans and documents.
Rates, eNotice registrations & Direct Debit Applications
Sign up for eNotices and make an application to pay via Direct Debit (9x instalments), change your mailing address and contact information.Payments
Quickly and easily pay your rates online. You'll need you Assessment Number or Notice with you.Rates Hardship Assistance
Ratepayers who have been assessed as 'being in financial hardship' will have the option to make regular rates payments or defer their rates interest free up to 30 June 2022.
Maintenance
Council may be able to help with tree maintenance including pruning, removal and planting. You can also report any damage from tree roots and branches.
Beaches and streets
Keeping our streets and beaches clean is a responsibility shared by everyone in the City. Let us know if an area needs cleaning.Dumped rubbish
Notify Council if you have discovered dumped rubbish within our City.Graffiti
Graffiti is any writing or images applied to property without permission. We remove graffiti from residential homes, commercial businesses and Council assets.Hard and green rubbish
Request the collection of larger items and green waste which cannot go in your bins. If your items are still useful, try donating or selling them online before you book a collection.Public rubbish bins
If you notice a public rubbish bin is full, you can let Council know. Please allow two days for Council to action requests.Rubbish collection issues
Sometimes there will be issues with rubbish collection. If you've experienced any, please let Council know so we can help.General enquries
Have you checked the Waste, Recycling and Cleaning services pages? The information contained in this section may answer your question.
Change of address
It's important your address is up-to-date so Council can keep you informed and get in contact.