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Pay / Apply / Report
Find out about the broad range of services you can do online via My Port Phillip. You can apply for permits, make payments, request services and report issues.
Due to a system outage, customers will be unable to make online credit card payments through BPOINT. We're working with BPOINT to resolve the issue as quickly as possible. Please use BPAY or AusPost as alternative online options. If these online options are unavailable to make payment through, please reach out to our ASSIST team on 9209 6777 for further advice.
Get the app
Download the Snap Send Solve app to your device to easily let us know about dumped rubbish, abandoned cars, potholes and other issues in your community.
Pay for a parking permit
Got an invoice? Pay for your permit or licence quickly and easily online.Rate payments
Quickly and easily pay your rates online. You'll need you assessment number or notice with you.Renew animal registration
Renew by 10 April each year. Have your payment reference number ready to renew from mid-March.Pay for a planning permit
Pay for your planning permit application quickly and easily online. Have your payment reference number ready.Pay for a building permit
Pay for your building permit online. Have your payment reference number ready.Pay for a construction permit
Pay for your construction permits online. Have your payment reference number ready.Pay a fine
If you have your reference number you can pay a planning compliance, local law, Food Act, health, Tobacco Act or animal fine
Beaches and streets
Keeping our streets and beaches clean is a responsibility shared by everyone in the City. Let us know if an area needs cleaning.Dumped rubbish
Notify Council if you have discovered dumped rubbish within our City.Graffiti
Graffiti is any writing or images applied to property without permission. We remove graffiti from residential homes, commercial businesses and Council assets.Hard and green waste
Request the collection of larger items and green waste which cannot go in your bins. If your items are still useful, try donating or selling them online before you book a collection.Public rubbish bins
If you notice a public rubbish bin is full, you can let Council know. Please allow two days for Council to action requests.Rubbish collection issues
Sometimes there will be issues with rubbish collection. If you've experienced any, please let Council know so we can help.General enquiries
Have you checked the Waste, Recycling and Rubbish pages? The information there may answer your question.
Abandoned vehicles
Council will investigate unregistered and abandoned vehicles located on Council land.Report illegal parking
Report an illegally parked car for parking enforcement to attend.
All about parking permits
Find out everything you need to know about parking permits including eligibility, prices, and how to apply for or renew or permits.Apply for a permit
Find out the steps to apply for a parking permit quickly and easily online.Change of vehicle
If you've got a new vehicle, it's important to update your parking permit details.Check eligibility
Not all properties are eligible for residential permits. Check your eligibility with our online tool.
Rates and valuations
Find out everything you need to know about rates and valuations in the City of Port PhillipConcessions and hardship support
Find out about pensioner rebates, concession and what support is available if you’re having trouble paying your rates
Animal registration - new
Register your pet for the first time. Please do not apply for a new pet registration if renewal is required.Animal registration - renew
Registrations require renewal by 10 April each year. Have your payment reference number ready. Available to renew from mid-March.Dog attack
We take every reported dog attack seriously. Anyone who has been involved in an attack should report it immediately to Council.Multiple animals
You need a multiple animal permit if you have more animals than allowed in your home. You must login or register on My Port Phillip to apply.General enquiries
For all other enquries, from stray animals to pets on beaches and complaints about dog poo.
Business permit finder
Use our business permit finder to help figure out the right permits for your business.Outdoor dining
Make use of the public footpaths for your business. You must login or register on My Port Phillip to apply.Liquor licence
Any person or organisation that intends to sell liquor in Victoria must apply for a licence. You need planning permission to get a license. Login or register on My Port Phillip to apply.Permits - small business
Before completing, you should do a Permit Self Assessment, located under Business in Port Phillip. All businesses can lodge one request for all required permits. You must login or register on My Port Phillip to apply.Real estate boards
A permit is required to ensure your advertising sign is safely placed for people and motorists. You must login or register on My Port Phillip to apply.
Food contamination
If you know of a business with contaminated food, it's important you report them to Council.Food poisoning
If you or someone you know has experienced food poisoning, you should report the business to Council.Food safety
Let us know if you have experienced poor food hygiene, unclean premises or food poisoning.Footpath furniture
Report any injuries resulting from the placement of footpath furniture.Home and Community Care
Pay your Home and Community Care (HACC) invoices quickly and easily online.
Certificate of Compliance
A formal certificate stating your proposed or existing use or development complies with the requirements of the planning scheme. You must login or register on My Port Phillip to apply.Planning compliance infringement
Pay a planning compliance fine online. You'll need the ticket number on the infringement notice.Apply for a review of a planning compliance infringement
Request an internal review by completing the application form below.Confirmation letter
When you require a written response on a specific planning permit enquiry. You must login or register on My Port Phillip to apply.Demolition (S29A)
Planning consent may be required before a building permit for demolition is issued. You must login or register on My Port Phillip to apply.Object or support applications
This process used to be known as objecting or supporting an advertised planning application.Pay for your planning permit
Pay for your planning permit application quickly and easily online. Have your payment reference number ready.General enquiries
Make a general enquiry including reporting non-compliance, advice on heritage, subdivisions and parking, and requests for application progress.
Property or land certificates
Request property or land information certificates to help when buying or planning. You must login or register on My Port Phillip to apply.Building file search
Building plans can help you when proposing to make alterations or additions to a building. You must login or register on My Port Phillip to apply.Planning file search
Find what permit restrictions apply to a property, as well as endorsed plans and documents. You must login or register on My Port Phillip to apply.
Building Surveyors permits and applications
Private Building Surveyors can lodge Section 30, Section 73 and Section 80 applications online. You must login or register on My Port Phillip to apply.Swimming pool and spa registration
Private pool and spa owners need to register their pools and spas. This Government requirement help to improve safety. You must login or register on My Port Phillip to apply.Storm water drainage
Apply for a certificate to show the storm water drainage point, or legal point of discharge, for your property. You must login or register on My Port Phillip for this request.Pay your building permit
Pay for your building permit application quickly and easily online. Have your payment reference number ready.General enquiries
Make a general enquiry including reporting non-compliance, advice on heritage, subdivisions and parking, and requests for application progress.
Out of Hours
Required when building works need to be undertaken outside Council's specified construction hours and days. You must login or register on My Port Phillip to apply.Road Closure
When you need to wholly or partially close a road, street or lane. You must login or register on My Port Phillip to apply.Road Opening
For any works that involve making or reinstating a hole or excavation. You must login or register on My Port Phillip to apply.Skip Bin
Registered skip bin companies must obtain a permit before a bulk rubbish container is placed on a road or Council-owned land. You must login or register on My Port Phillip to apply.Street Occupation
A street occupation, or hoarding, permit allows part or all of a footpath or road to be occupied. You must login or register on My Port Phillip to apply.Vehicle Crossing
Allows either a temporary or permanent vehicle crossing to be constructed. You must login or register on My Port Phillip to apply.Work Zone
Provides dedicated parking for construction workers' vehicles during the period of building works. You must login or register on My Port Phillip to apply.Payments
You can pay for your construction permits quickly and easily online. Have your payment reference number ready.
Report an issue
Report an issue with council buildings, facilities, libraries and public toilets
Noise complaint
From noisy neighbours, including short stay accommodation and rentals like AirBNB, to events and construction, you can report issues online here.
Infrastructure issues and requests
Report issues with roads, footpaths, laneways, drainage, public lighting and other council infrastructure
Report an issue
Report an issue or make an enquiry about trees, parks, playgrounds, overgrown vegetation and public spaces
Update your name or address
It's important your address is up-to-date so Council can keep you informed and get in contact.