Towed vehicles: report or retrieve

We may tow and impound any vehicle that is parked in a clearway, that blocks access, or is illegally parked.

Find out if your vehicle has been towed

Vehicles that have been towed by Council for the above reasons will be transported to Nationwide Towing:

Phone: 134 869
Address: 34 Cromwell St Collingwood, (near the corner of Langridge St)
Collection times:

• Monday to Friday: 6.30 am to 9 pm
• Saturdays: 8 am to 1 pm
• Closed Sunday and Public Holidays

Have your vehicle registration ready.

Clearway Tow-Away Zones:

• Barkly Street
• Princes Street
• Alma Road
• Grey Street
• Inkerman Street
• Dandenong Rd
• Ormond Esplanade
• Marine Parade
• Beaconsfield Parade
• Hotham Street
• Punt Road
• High Street
• Union Street

If a vehicle is left standing on a Clearway Tow-Away Zone, it may be towed away.

To request more information or give us feedback about Clearway Tow Away Zones, contact us through Online Services.

Release fees

Towed vehicles will not be released until the tow release and storage fee is paid. Fees (as of 1 July 2022) are:

• towing release fee: $460
• storage fees: $21 per business day (if a vehicle is not collected from the impound yard in Collingwood after 48 hours).

A release fee of $805 will apply if a towed vehicle is not collected from the City Pound and subsequently transferred to an alternative location after seven days, and may also incur additional daily storage fee charges.

Refund of tow fees – exceptional circumstances

If you parked illegally and your vehicle was towed from a clearway due to an emergency we may consider refunding the release fee. You will be required to submit verifiable evidence detailing why you were unable to move the vehicle.

We do not accept statutory declarations or medical certificates as evidence.

We will review your claim and contact you with our decision.  Please note we may request further information and please note that if any storage fees are incurred are the responsibility of the vehicle owner.