Councillor Social Media Disclaimer and Policy
Councillors who choose to maintain a social media presence do so of their own volition and have a right to express an independent view consistent with the Charter of Human Rights and Responsibilities Act 2006 (Vic), and are required to adhere to the Model Councillor Code of Conduct.
Councillors who choose to maintain a social media presence are responsible for:
- Compliance with the Councillor social media policy
- Administration of the social media platform
- Moderation of community content, and
- Compliance with the terms of service of the social media platform in use.
Councillor Disclaimer:
Councillor social media pages, platforms and channels are hosted by individual councillors in their personal capacity.
The views expressed on Councillor social media platforms are personal and do not represent those of the City of Port Phillip.
Councillors endeavour to maintain a safe, positive space for the discussion of Council issues, and they reserve the right to hide or delete content and to block or ban users.
Download and view the policy
Customer requests
Councillors may receive service requests, complaints, feedback or other correspondence intended for Council (customer requests) from members of the public via social media channels.
The receipt and handling of customer requests is an operational function of Council. Councillors in receipt of customer requests:
- May pass on customer requests to Council's centralised customer request handling process
- May provide the customer with details of Council's official communication channels
- May refer a customer to Council's website which sets out the official communication channels, or
- May determine to take no action.
Making a complaint
To find more about how to make a complaint, visit Complaints and service requests
Contact us
If you have a question, complaint, or service request, please contact us directly rather than via social media comments:
Send us a message on My Port Phillip
Phone: 03 9209 6777