Complaints

Managing complaints is an important part of Council’s commitment to continuous service improvement. Your comments provide us with valuable feedback.

We are sorry you are not happy with your interaction with us. We are committed to getting better and welcome your feedback.

Making a complaint

To guide you through the process, download the Complaints Handling Policy (PDF 331 KB).

You can also give us feedback to help improve the services we provide you.

Alternatively, you can make a complaint, or follow-up an existing complaint, through the following channels:

Phone:
Mail:
City of Port Phillip, Private Bag 3, St Kilda, VIC 3182
In Person:

When you make a complaint with us, you will receive confirmation from us within five business days. We always try resolve the issue as quickly as possible. If we haven’t resolved it within 28 days, we will contact you to update you on our progress.

Need more options?

If you still feel that your issue hasn’t been resolved, you can raise it with the Victorian Ombudsman:

Online:
Phone:
Mail:
Level 2, 570 Bourke Street Melbourne VIC 3000, DX210174 Melbourne

Our aim is to resolve your issue, we encourage you to contact us first and give us the chance to listen to your concerns and work with you to resolve your complaint.

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