Support and services for older people

Whether you’re looking into aged care homes, or getting extra help around the house, My Aged Care is the starting point to access Australian Government-funded aged care services. These services can support you to live at home longer by assisting you with your day-to-day needs. Services may include personal care, help with cleaning or gardening, meals, social activities, transport and nursing and allied health care.

My Aged care is for people aged 65 or over, or for Aboriginal and Torres Strait Islander people aged 50 and over.

How it works

• Eligibility: is based on your health and how well you can manage at home
• Have an assessment: this assessment is required to determine your care needs and access funded aged care services
• Referrals to services: if eligible, you’ll be referred to the services that suit your needs through My Aged Care.

There are two programs available to help you

Commonwealth Home Support Program (CHSP)

The CHSP provides entry level support services to help people live safely and independently at home. It may be available while you wait for a Home Care Package. For more information, visit Commonwealth Home Support Programme (CHSP) | My Aged Care.

Home Care Packages (HCP)

Home Care Packages (HCP) are a comprehensive service designed to support people who have higher care needs than that which can be provided through CHSP services. It provides a tailored service specific to your needs and requirements to help you live independently and comfortably at home. For more information, visit Home Care Packages | My Aged Care.

You can contact My Aged Care on 1800 200 422 or visit the My Aged Care website.

Our Community Connector team can help you with navigating My Aged Care and registering for services, contact the team on 03 9209 6777 and request the Community Connector service.

The Council proudly offers a free community bus transport service. 

The service currently operates Monday to Friday 8.30 am to 3 pm. There are over 150 community transport bus stops between Caulfield Hospital, Elwood, South Melbourne Market, Alfred Hospital and St Kilda Library. No booking required.

For more information, visit our Community bus page.

Our delivered meals service supports residents aged 65 and over who may be unable to prepare and cook their own meals. To use this service, you must be registered with My Aged Care.

How it works

• Meals are delivered fresh to your home on Mondays, Wednesdays, and Fridays.
• Meals can be eaten within three days or frozen for up to two months.
• You can receive up to seven meals per week, depending on your needs.

Meal details

• Provided by Choice Fresh Meals, offering a wide variety of healthy options.
• Special dietary needs, including texture-modified meals, can be catered for.
• Meals include three courses: soup, a main meal or sandwich and dessert.
• Packaging is both microwave and oven safe.
• A regular delivery time will be provided with a two-hour window dependent your location

More information can be found on our Seniors Delivered Meals Service 2024 Brochure

Social Connection Program

The Social Connection Program (Better Together program) is for older people who want to connect with others and join activities or events based on their interests.

This community based social connection program is delivered through the Commonwealth Home Support Program (CHSP) and supports people to engage in structured activities which are group based. Many of the activities and programs are designed to develop, maintain, and support social connection with others through the programs delivered.

For more information, visit the social support page.