Making a complaint
If you are not happy with the service we have provided, you can make a complaint.
Understanding where we have not met your expectations will help us address the issue and improve the services we offer.
We always try to resolve the issue as quickly as possible. We’ll confirm that we’ve received your complaint within 5 business days, and if we haven’t resolved it within 28 business days, we will contact you to update you on our progress.
If you would like to know more about the complaints process you can read our Complaints Handling Policy (PDF 331 KB).
Alternatively, you can make a complaint, or follow-up an existing complaint, by:
Need more options?
If you still feel that your issue hasn’t been resolved, you can raise it with the Victorian Ombudsman:
Our aim is to resolve your issue, we encourage you to contact us first and give us the chance to listen to your concerns and work with you to resolve your complaint.