Community satisfaction survey

Each year, Council participates in the annual telephone survey of local residents that is facilitated by Local Government Victoria. Commencing late January and continuing into March, households may receive a call from an independent market research agency, National Field Services.

Our market research agency are restricted by legislation as to when they can call residents. Calls will be received between 9 am and 8.30 pm on weekdays, 9.30 am and 5 pm on Saturdays, and 10 am and 5 pm on Sundays. This helps get a true representation of the community.

Similar surveys will be undertaken across most Victorian councils in the coming months. The survey is designed to assess our performance across a range of measures to identify ways to provide improvement or more effective service delivery to residents and allows us to benchmark our performance to other councils.

Should residents have any questions regarding the survey, please contact us.

Community Satisfaction Survey results

We are committed to providing consistent excellent service that meets community need.

To help us understand if we are meeting community expectations, Council undertakes regular surveying in the community. These results are used in our performance reports.

The Department of Environment, Land, Water and Planning facilitates an annual survey that allows Council to benchmark itself against other local government areas. These results are used in planning and to help monitor our performance.

Our most recent results can be found in the Community Satisfaction Survey 2019 (PDF 2.21 MB).

This survey is conducted on behalf of the City of Port Phillip by an independent market research agency. In total 909 residents from across the municipality participated in this survey.

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