Community Satisfaction Survey

Each year, Council participates in the annual telephone survey of local residents that is facilitated by Local Government Victoria. Commencing late January and continuing into March, households may receive a call from an independent market research agency, National Field Services.

The City of Port Phillip would like to inform residents that from the 12 February 2021, for the period of up to three weeks, your household may receive a call from an independent market research agency, National Field Services.

They have been commissioned to conduct a community satisfaction survey on behalf of the council. Similar surveys will be undertaken across Victorian councils in the coming months. The survey has been designed to assess the performance of the City of Port Phillip across a range of measures to identify ways to provide improvement or more effective service delivery to residents.

The survey will involve 400 interviews conducted among a representative sample of residents.

We appreciate you taking the time to assist us with your valuable feedback.

Please be assured that your details and individual responses are confidential. Only the overall results are shared with the City of Port Phillip.

Our market research agency are restricted by legislation as to when they can call residents. Calls will be received between 9 am and 8.30 pm on weekdays, 9.30 am and 5 pm on Saturdays, and 10 am and 5 pm on Sundays. This helps get a true representation of the community.

Similar surveys will be undertaken across most Victorian councils in the coming months. The survey is designed to assess our performance across a range of measures to identify ways to provide improvement or more effective service delivery to residents and allows us to benchmark our performance to other councils.

Should residents have any questions regarding the survey, please contact us.

Community Satisfaction Survey results

We are committed to providing consistent excellent service that meets community need.

To help us understand if we are meeting community expectations, Council undertakes regular surveying in the community. These results are used in our performance reports.

The Department of Environment, Land, Water and Planning facilitates an annual survey that allows Council to benchmark itself against other local government areas. These results are used in planning and to help monitor our performance.

Our most recent results can be found in the Community Satisfaction Survey - 2020 (PDF 3.7 MB).

This survey is conducted on behalf of the City of Port Phillip by an independent market research agency. In total 900 residents from across the municipality participated in this survey.

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