Hard and green waste collection

Residential hard and green waste collection service is for households and apartment residents to dispose of larger items and green waste which can't go in your home bins.

Please read the Hard Waste Collection Guidelines (PDF 205 KB). If your collection does not comply, it may not be picked up.

Book a collection

Book online anytime. A valid contact phone number is required for all online bookings.

Before booking, please check the guidelines for what can and cannot be collected.

When you book online you will be able to select your preferred pick up date from those available for your area, and we will email you confirmation and information on how to leave your items for collection.

If you cannot book online, please contact ASSIST on 03 9209 6777 during business hours.

Free pick-up service for residents

  • A standalone house is entitled to four free hard and green waste bookings a year
  • Multi-unit dwellings (blocks of flats, apartments and units) are entitled to six free bookings per year

Book for multi-unit dwellings through your property manager or Owners Corporation, so that other residents can also make use of the service.

Should your needs exceed the annual entitlement you can make use of our Resource Recovery Centre or engage a commercial provider for additional services.

Collection guidelines

We can collect:

  • Up to 2m3 of hard or green waste per booking, or
  • Up to 2m3 hard waste plus 2m3 green waste (up to 4m3 combined)
  • Individual items under 50kg weight and 1.5m length

For collections over 4m3 (a standard trailer load) multiple bookings are required. You can make a single or double booking online, or call our ASSIST team.

Materials accepted

Accepted materials must be sorted into separate piles:

  • Hard waste: including crockery, carpet (max 1.5 meter), furniture, linoleum, metal, appliances and electrical appliances
  • Green waste: including prunnings and weeds (under 1.5m length and bundled, boxed or bagged)
  • Mattresses and base
  • Fridges and freezers

You can read about Council services for recycling e-waste and programs to support residents in reducing and recycling food and garden waste, including composting and mulching, in our recycling collection guide (PDF 219 KB).

Materials not accepted

  • Asbestos
  • Car batteries
  • Chemicals, pesticides, paint or other liquid wastes
  • Excavation or building materials
  • Glass bottles
  • Household waste or recyclables - please put these in your household bins
  • Industrial or hazardous waste
  • Soil

Important information

  • Place items out on the curb for collection no more than 24 hours prior to collection
  • Stack items neatly so they don't obstruct a footpath, driveway or road
  • Putting out items without a booking can attract a $660 fine for illegal dumping
  • Items cannot be returned once collected
  • Collections that don't comply with guidelines will not be picked up

Thank you for following these guidelines to keep our streets clean and protect the safety of collection workers.

Changes to bookings

If you are unable to make use of a booked collection, please cancel your existing booking first by calling ASSIST on (03) 9209 6777. Once cancellation is confirmed, you can lodge a new booking request. Cancellation requires minimum 2 working days’ notice (prior to your booked collection date) by phone only.

Tips to reduce your waste

We facilitate post-collection sorting of hard waste to recover recyclable materials including mattresses, e-waste, timber and more before residual waste is sent to landfill.

Shopping wisely and donating your pre-loved items dramatically reduces your waste-line, saving you time, money and effort in future clean-ups! If your items are still useful, try donating or selling them online before you book a collection.

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