Book for multi-unit dwellings through your property manager or Owners Corporation, so that other residents can also make use of the service.
Should your needs exceed the annual entitlement you can make use of our Resource Recovery Centre or engage a commercial provider for additional services.
Book online anytime or call (03) 9209 6777 during business hours.
Your booking is not confirmed until a collection date is advised. You'll receive a call back within 3 days of your request to confirm the next available collection date. This is usually within 7 days of booking, but may be up to 2 weeks in peak periods.
For collections over 4m3 (a standard trailer load) multiple bookings are required. Please book by phone.
Your collection must comply with the following guidelines in order for us to pick it up:
Accepted materials must be sorted into three piles:
Thank you for following these guidelines to keep our streets clean and protect the safety of collection workers.
We facilitate post-collection sorting of hard waste to recover recyclable materials including mattresses, e-waste, timber and more, before residual waste is sent to landfill.
You can read about Council services for recycling e-waste and programs to support residents in reducing and recycling food and garden waste, including composting and mulching mulching, in our A to Z waste and recycling guide.
Shopping wisely and donating your pre-loved items dramatically reduces your waste-line, saving you time, money and effort in future clean-ups! If your items are still useful, try donating or selling them online before you book a collection.