Change, replace, cancel your parking permit
Are you moving house?
If you move to a new address within Port Phillip and have existing parking permits you wish to transfer to your new address, you will need to check if your new address is eligible for parking permits.
If it is, the next step is to tell us your new address. You can:
- click the button below to transfer your permit, select 'Transfer my permit to my new address'. You will need to attach your new supporting documents to the request. You will need to return your existing parking permits, if you are unable to do this at the time you are lodging the request, the Parking Permit Team will reach out to arrange the return of these permits.
- come to an ASSIST Customer Service Centre with your updated supporting documentsion and any current permits as these must be returned to Council.
We recommend you also update your residential and mailing address with the City of Port Phillip for all correspondence including your parking permit details by requesting a change of details.
Transfer to another vehicle
If you buy a new vehicle, you can transfer your resident, combined or foreshore parking permit to the new vehicle online:
- submit a request to change vehicle for parking permit (you must attach your new vehicle identification and an image of your current permit removed from the vehicle and cut in half)
- pay the applicable $26 administration fee (we will send you an invoice)
If you don't want to apply online, come to an ASSIST Customer Service Centre. Bring your updated vehicle identification. You need to remove your permit from your old vehicle and return it.
Replace a lost permit
If you lose a permit you must provide a statutory declaration detailing what happened to it. In some cases, we may be able to issue a replacement.
It will cost you $26 to replace your residential, foreshore and combined permits.
Visitor permits can only be replaced once we receive a statutory declaration from the permit holder explaining what happened to the permit.
It will cost you $26 to replace and you must agree to return the replacement permit if the original is located. The $26 administration fee is non-refundable.
Please note: permits can only be replaced once and will be marked as a 're-issued' permit to prevent misuse. Re-issued permits are ineligible for partial refunds if no longer required.
Replace a damaged permit
If your permit is damaged you must write to us and tell us happened to it. We may then issue a replacement.
For replacement visitor permits, you must provide evidence the permit has been destroyed (a photo) or return the damaged permit to us.
It will cost you $26 to replace your visitor, residential, foreshore and combined permits.
Replace a stolen permit
If your visitor permit is stolen you must write to us and tell us happened to it. You need to report it to the police and give us a copy of the police report. We may then issue a replacement.
It will cost you $26 to replace your visitor permit.
It will cost you $26 to replace and you must agree to return the replacement permit if the original is located. The $26 administration fee is non-refundable.
Please note: permits can only be replaced once and will be marked as a 're-issued' permit to prevent misuse. Re-issued permits are ineligible for partial refunds if no longer required.
Cancel a permit
If your permit is still valid for 6 months or more, you can get a maximum refund of 50% of the fee only if the permit can be returned to Council. Refunds are only issued to the permit holder whose details are provided on the application form.
Refunds are issued via EFT only. Cash or credit card refunds are not available.
Please note any Visitor Parking Permit which has been re-issued due to being lost or stolen is ineligible for refund.
How to apply for a refund
1. Remove your permit from your vehicle.
Registration-based parking permits: please carefully peel it off the windscreen and cut in half. Please ensure you take a clear image of the permit remains.
Visitor parking permits: please cut it in thirds and take a clear image of the permit remains.
2. Now you have the evidence, please start your request online and include:
- Your photo or photos showing the permit has been destroyed.
- Your permit number.
- Your bank account details for electronic transfer:
- Account Name.
- BSB Number.
- Account Number.
If you would prefer to apply for a refund in-person at one our customer service counters, you can:
- Bring your permit(s) to your closest town hall during business hours, along with your bank account details
- Our ASSIST customer service team will collect all the details needed and provide them to the Parking Permits Administration Team who will process the application. If you're eligible you'll receive a refund within 21 days
Contact us
Our Parking Services team is here to help.
Send us a message on My Port Phillip.
Phone: 03 9209 6777
In-person: Check locations and opening hours