The Family Support Service delivers case management parenting support for families via the Integrated Family Services (IFS) program. This program matches families with children zero to 17 years with an experienced Family Support Worker.
Family Support Workers can work with families for approximately six to nine months on family goals, and are guided at all times by the best interests of children.
What assistance is available?
Eligible families may be allocated a support worker to assist with:
- Parenting advice
- Community connection
- Alcohol and other drugs
- Child Protection involvement (current or history of)
- Family Violence
- Mental Health
- Sexual Assault
- Legal issues
- Disability (intellectual or physical).
How do I make a referral?
Anyone can refer to the IFS via the support and safety hub, The Orange Door.
The Orange Door is set-up to provide family violence and parenting support.
Contact the Orange Door on 1800 319 353 Monday to Friday 9am to 5 pm (excluding public holidays).
What happens when I contact the Orange Door?
You will speak with a worker to discuss your needs and how we can best support your family.
What if I don't live in the City of Port Phillip?
The Orange Door will assist you to find your local support service.