Contact us
We apologise to anyone affected by the disruption to our kerbside waste collection services. Returning services to normal remains our priority. There are extra trucks and crews collecting missed bins every day. If your bin has been missed, please leave it out and let us know.
Get in contact
Pay, apply or report with online services
Register your pet, apply for a permit or pay your bills and fines using our online services, at any time of day or night.
Request a service or make a complaint
Contact us through My Port Phillip to request a service, make a complaint or provide feedback.
Listening to your feedback is an important part of Council's commitment to make things easier for you.
Send us a message
To help streamline our enquiry processes so we can address your request sooner, My Port Phillip has replaced our email contact channel.
My Port Phillip sends your message or request directly to the department it's intended for.
You can register or log in as a regular user to track your interactions with Council, or send us a message as a guest user.
Phone us
Our contact centre is open Monday to Friday, 8.30 am to 5 pm. If you call us other times, you'll speak with our after-hours service. You will be able to request a call back during business hours.
If your request requires urgent attention, our team will be notified. This includes requests for parking officers between 6 am and 11 pm, 7 days a week.
On public holidays your call will be diverted to our after-hours service.
In person
Check out our Customer Service counters page for opening hours at St Kilda and Port Melbourne. You can send us a message anytime at the My Port Phillip portal.
Post
The City of Port Phillip, Private Bag 3 St Kilda, Victoria, Australia 3182
Non-Council services
If you have questions about non-council city services such as trams, water, power and lights, please contact the non-council services directly.
Interpreter service
Need to contact us in your language? Please phone our language-specific service:
- Русский (Russian): 03 9679 9813
- Polski (Polish): 03 9679 9812
- Ελληνικά (Greek): 03 9679 9811
- 廣東話 (Cantonese): 03 9679 9810
- 普通話 (Mandarin): 03 9679 9858
- Italiano (Italian): 03 9679 9814
For other languages not listed, phone 03 9679 9814.
National Relay Service
If you're deaf or have a hearing or speech impairment, contact us through the National Relay Service. Ask for ASSIST - Port Phillip at 03 92 096 777.
Our Customer Commitment
Our Customer Charter Promise and service expectation commitment to you and how we ask you to help us.