Contact us

The City of Port Phillip is here to help. Get in contact by making a service request online, calling us or visiting one of our customer service counters. We also welcome feedback and suggestions to keep improving the services we provide you.

COVID-19 update

For the latest COVID-19 updates, visit the COVID-19 pages.

Due to COVID-19, our ASSIST customer service counters at St Kilda, South Melbourne and Port Melbourne Town Halls remain closed for the time being. Our customer service team is still on hand to take your phone calls Monday to Friday 8.30 am to 5 pm.

Quick services

These services are available online 24/7.

Lodge with online services

Request Council services, register pets, apply for permits, and pay your bills and fines.

Snap send solve an issue

The easy and efficient way to notify us of issues to address in your area.

Give your feedback

Let us know how we're going and the service you had. Was your experience amazing, or could it be better?

Make a complaint

Your comments help make your experiences better, and help us commit to continuous improvement.

Get in contact

We're available Monday to Friday 8.30 am to 5 pm. Phone calls out of these hours will divert to our after hours service. Messages will be taken for a call back during business hours.

If you have an urgent request, please phone us and follow the prompts.

If you have questions about non-council city services such as trams, water, power and lights, please contact the services directly.

Phone:

03 9209 6777

In person:

Visit a customer service counter

Fax:

03 9536 2722

Post:

The City of Port Phillip, Private Bag 3 St Kilda, Victoria, Australia 3182

AUSDOC:

The City of Port Phillip, DX 35706 Balaclava

Interpreter service

Need to contact us in your language? Please phone our language-specific service:

For other languages not listed, phone 03 9679 9814.

National Relay Service

If you're deaf or have a hearing or speech impairment, contact us through the National Relay Service. Ask for ASSIST - Port Phillip at 03 92096777.

Media enquiries