COVID-19 update: The customer service counters at St Kilda Town Hall and Port Melbourne Town Hall are now open.
Customers and visitors to our town halls must be double vaccinated and provide evidence when checking in.
Need to contact our Planning and Building teams?
We are currently not offering face to face counter enquires at our St Kilda Town Hall counter but you can contact us via the avenues below and our team will be available on line or by phone to attend to your enquiry.
For Planning enquiries:
You can contact us via our Planning Helpline on 9209 6424 and speak to one of our duty planners or email your enquiry to Planhelp@portphillip.vic.gov.au
We will continue to conduct Public Notification advertising board collections and returns on Tuesdays, Thursdays and Fridays by appointment only between (9am-11am). Please contact Planning Support to arrange collection of board(s).
For Building enquiries:
You can contact us via our Building Helpline on 9209 6253 and speak to one of our building surveyors or email your inquiry to firstname.lastname@example.org
Get in contact
Register your pet, apply for a permit or pay your bills and fines using our online services, at any time of day or night.
Contact us through My Port Phillip to request a service, make a complaint or provide feedback.
Listening to your feedback is an important part of Council's commitment to make things easier for you.
To help streamline our enquiry processes so we can address your request sooner, My Port Phillip has replaced our email contact channel.
My Port Phillip sends your message or request directly to the department it's intended for.
We're available Monday to Friday, 8.30 am to 5 pm. Phone calls out of these hours will divert to our after-hours service where you can request a call back during business hours.
Please phone us anytime for urgent requests.
Visitors to the town halls must be double vaccinated and provide evidence when checking in.
The City of Port Phillip, Private Bag 3 St Kilda, Victoria, Australia 3182
If you have questions about non-council city services such as trams, water, power and lights, please contact the non-council services directly.
Need to contact us in your language? Please phone our language-specific service:
- Русский (Russian): 03 9679 9813
- Polski (Polish): 03 9679 9812
- Ελληνικά (Greek): 03 9679 9811
- 廣東話 (Cantonese): 03 9679 9810
- 普通話 (Mandarin): 03 9679 9858
- Italiano (Italian): 03 9679 9814
For other languages not listed, phone 03 9679 9814.
National Relay Service
If you're deaf or have a hearing or speech impairment, contact us through the National Relay Service. Ask for ASSIST - Port Phillip at 03 92 096 777.