Contact us

The City of Port Phillip is here to help. Get in contact by making a service request online, calling us or visiting one of our customer service counters. We also welcome feedback and suggestions to keep improving the services we provide you.

Get in contact

Pay, apply or report with online services

Register your pet, apply for a permit or pay your bills and fines using our online services, at any time of day or night.

Request a service or make a complaint

Contact us through My Port Phillip to request a service, make a complaint or provide feedback.

Listening to your feedback is an important part of Council's commitment to make things easier for you.

Snap Send Solve an issue

The Snap Send Solve app is an easy and efficient way to notify us of issues to address in your area.

Send us a message

To help streamline our enquiry processes so we can address your request sooner, My Port Phillip has replaced our email contact channel.

My Port Phillip sends your message or request directly to the department it's intended for.

You can register or log in as a regular user to track your interactions with Council, or send us a message as a guest user.

Phone Council

We're available Monday to Friday, 8.30 am to 5 pm. Phone calls out of these hours will divert to our after-hours service. Messages will be taken for a call back during business hours.

If you have an urgent request, please phone us and follow the prompts.

03 9209 6777

In person

Our Customer Service counters at St Kilda and Port Melbourne Town Halls are closed during the current lockdown restrictions. For assistance during this time please contact us by phone 03 9209 6777 or send us a message through our Online Services portal.

Post

The City of Port Phillip, Private Bag 3 St Kilda, Victoria, Australia 3182

Non-Council services

If you have questions about non-council city services such as trams, water, power and lights, please contact the non-council services directly.

Interpreter service

Need to contact us in your language? Please phone our language-specific service:

For other languages not listed, phone 03 9679 9814.

National Relay Service

If you're deaf or have a hearing or speech impairment, contact us through the National Relay Service. Ask for ASSIST - Port Phillip at 03 92 096 777.

Media enquiries