For the latest COVID-19 updates, visit the COVID-19 pages.
Due to COVID-19, our ASSIST customer service counters at St Kilda, South Melbourne and Port Melbourne Town Halls remain closed for the time being. Our customer service team is still on hand to take your phone calls Monday to Friday 8.30 am to 5 pm.
These services are available online 24/7.
Request Council services, register pets, apply for permits, and pay your bills and fines.
The easy and efficient way to notify us of issues to address in your area.
Let us know how we're going and the service you had. Was your experience amazing, or could it be better?
Your comments help make your experiences better, and help us commit to continuous improvement.
Get in contact
We're available Monday to Friday 8.30 am to 5 pm. Phone calls out of these hours will divert to our after hours service. Messages will be taken for a call back during business hours.
If you have an urgent request, please phone us and follow the prompts.
If you have questions about City services such as trams, water, power and lights, please contact the services directly.
The City of Port Phillip, Private Bag 3 St Kilda, Victoria, Australia 3182
The City of Port Phillip, DX 35706 Balaclava
Need to contact us in your language? Please phone our language-specific service:
- Русский (Russian): 03 9679 9813
- Polski (Polish): 03 9679 9812
- Ελληνικά (Greek): 03 9679 9811
- 廣東話 (Cantonese): 03 9679 9810
- 普通話 (Mandarin): 03 9679 9858
- Italiano (Italian): 03 9679 9814
For other languages not listed, phone 03 9679 9814.
National Relay Service
If you're deaf or have a hearing or speech impairment, contact us through the National Relay Service. Ask for ASSIST - Port Phillip at 03 92096777.