Contact us

The City of Port Phillip is here to help. Get in contact by making a service request online, calling us or visiting one of our customer service counters. We also welcome feedback and suggestions to keep improving the services we provide you.
  • Our systems are not impacted by the global system outage associated with Microsoft and CrowdStrike. We are monitoring the situation closely. If you experience any outage or connection issues with Council systems, please call us anytime on 03 9209 6777.

Get in contact

Pay, apply or report with online services

Register your pet, apply for a permit or pay your bills and fines using our online services, at any time of day or night.

Request a service or make a complaint

Contact us through My Port Phillip to request a service, make a complaint, provide feedback or give a compliment.

Listening to your feedback is an important part of Council's commitment to make things easier for you.

Send us a message on My Port Phillip

My Port Phillip sends your message or request directly to the department it's intended for.

You can register or log in to track your interactions with Council. Or send us a message as a guest user.

Phone us

03 9209 6777

Our contact centre is open Monday to Friday, 8.30 am to 5 pm. If you call us other times, you'll speak with our after-hours service. You will be able to request a call back during business hours.

If your request requires urgent attention, our team will be notified. This includes requests for parking officers between 6 am and 11 pm, 7 days a week.

On public holidays your call will be diverted to our after-hours service.

In person

Check out our Customer Service counters page for opening hours at St Kilda and Port Melbourne. You can send us a message anytime at the My Port Phillip portal.

Post

The City of Port Phillip, Private Bag 3 St Kilda, Victoria, Australia 3182

Non-Council services

If you have questions about non-council city services such as trams, water, power and lights, please contact the non-council services directly.

Interpreter service

Need to contact us in your language? Please phone our language-specific service:

For other languages not listed, phone 03 9679 9814.

National Relay Service

If you're deaf or have a hearing or speech impairment, contact us through the National Relay Service. Ask for ASSIST - Port Phillip at 03 92 096 777.

Our Customer Commitment 

Our Customer Charter Promise and service expectation commitment to you and how we ask you to help us.