Pay rates and direct debit applications

Choose how to pay your rates. Please note, Biller Code and reference numbers have now changed. Refer to your new details in the 'Your payment' section of your Annual Rates notice.

Please check the information on concessions and hardship relief if you are experiencing financial difficulties.

The 2021/22 rates notices were issued in late September. Payments for the first instalment option are accepted until Wednesday 27 October 2021.

Delays were caused due to transition to a new online service and rating system. We apologise for any inconvenience caused.

Rates and charges payment options

Please note: A card payment fee applies.

  • Online via our secure payment gateway and Online Services
    • payment options: including Visa, MasterCard and AMEX
    • Ref: Assessment number - refer to your rates notice.
  • Phone: BPoint ( +61) 1300 276 468 - Visa, MasterCard and AMEX accepted.
    • Biller code: 356899
    • Ref: please refer to your rate notice.
  • Internet BPoint Payment - Visa, MasterCard and AMEX accepted.
    • Biller code: 356899
    • Ref: please refer to your rate notice.
  • BPay via internet or phone banking.
    • Biller code: 356899
    • Ref: please refer to your rate notice.
  • Direct debit - by way of nine equal monthly deductions from your nominated cheque or savings account. Credit cards not accepted. See option below.
  • Australia Post Office - cash, cheque, money order, EFTPOS, Visa or MasterCard accepted.
  • Port Phillip Town Halls - Customer service counter open times
Logos of Mastercard, Visa, American Express and BPoint

What you need to know

Want to go paperless?

Sign-up to eNotices to receive your Rates Notices by email.

Contact the Rates Department

To ask us a question, request information or give us feedback, use Online Services.

Phone: 03 9209 6777 during business hours Monday to Friday.

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