Parenting support and advice
What support is available?
Family Workers provide advice, referrals, and support to families with children aged zero to eight years who live, work, or play in the City of Port Phillip. A Family Worker can provide advice on topics such as:
- Parenting advice
- Isolation or lack of support
- Alcohol and drugs
- Child Protection involvement (current or history of)
- Disability (intellectual or physical)
- Family violence
- Mental health
- Sexual assault
- Legal issues
Our Family Workers offer one-to-one sessions with families. You can have up to five sessions over three months. If you need longer-term support, please contact The Orange Door.
Am I eligible?
You must meet the following criteria:
- Live, work or be connected to the City of Port Phillip
- Have a child who is aged between zero and eight years old.
How do I get help?
We are currently working on a new online form for referrals. For now, please get in touch with us via the My Port Phillip request form. We will get back to you within five business days. If you’re a professional, please also use this form to submit a query.
Note we are currently at capacity. New referrals will be placed on a waitlist. Longer-term support is still available and can be accessed through The Orange Door.
Is there longer-term support available?
If you need longer-term support, please contact The Orange Door. They provide family violence and parenting support. They will refer you to us if you are eligible and if our Family Support Workers are the best support for you.
To be eligible for our Family Support Workers, you must live in the City of Port Phillip and have at least one child under 18 years old.
What if I don't live, work, or play in the City of Port Phillip?
Our Family Workers or The Orange Door will assist you to find a local support service.
Contact us
Our Family Services team is here to help.
Send us a message on My Port Phillip.
Phone: 03 9209 6777