Our ASSIST customer service counters at St Kilda Town Hall and Port Melbourne Town Hall will re-open from Thursday 18 February. You can also contact us via:

Self-service: Online Services
Phone: ASSIST 03 9209 6777
Facebook: @cityofportphillip
Twitter: @cityportphillip

The ASSIST customer service counter at South Melbourne Town Hall is still closed for the time being, while the building remains closed due to essential building maintenance works.

Adventure playgrounds

South Melbourne (Skinners) Adventure Playground and St Kilda Adventure Playground are open.

Arts and culture

The COVID-19 outbreak is causing significant disruption to the activities of local arts and the broader community. This includes grants and programs. Please visit Arts and Creative Industries COVID-19 or Arts and Culture for full details.

Australian Citizenship ceremonies

Face-to-face Australian Citizenship ceremonies will resume in January with smaller groups to comply with Victorian Government restrictions. Applicants will receive an invitation from the Department of Home Affairs when they have been assigned a date and should contact the Department for all questions regarding the status of their application.

Beaches

You can visit Port Phillip beaches to exercise or socialise, provided that physical distancing is observed by keeping at least 1.5 metres between yourself and other people at all times. You must wear a mask outdoors whenever physical distancing is not possible.

From 11.59 pm 26 February 2021, advice from the Victorian Government directs that you can gather with friends and family outdoors in a public place, in a group of up to 100 people.

Parks Victoria manages on-water activities in Port Phillip Bay. For details on what recreational activities are permitted under the current restrictions in Victoria, please visit the Victorian Government Department of Health and Human Services (DHHS).

The St Kilda Pier is open. The penguin viewing platform has now re-opened. Please visit Parks Victoria for information about visiting the little penguins' colony at St Kilda or the Parks Victoria COVID-19 page for the most up-to-date information.

Carlisle Street Arts Space

Carlisle Street Arts Space remains closed to the public until further notice. All art and heritage programs are cancelled as well.

Child care facilities

Council-owned child care centres continue to operate.

The Children’s Services Wait List procedure for Council and community-managed child care services has been changed to include the Priority of Access Guidelines. These guidelines are part of the Australian Government’s Early Childhood Education and Care Relief Package, with Council changes in place for the duration of the Package.

For more information, visit applying for childcare.

Community facilities

All Council-managed and bookable community facilities, including town hall auditoriums are open.

Council meetings

Due to Australian Government COVID-19 restrictions, Council meetings remain closed to in-person community attendance until further notice.

Council meetings are live-streamed so that our community can watch the meeting online. They are available to watch via webcast.portphillip.vic.gov.au and Facebook.

We continue to value the community contribution to our Council meetings and encourage anyone wishing to participate to submit statements and questions via our website by 4 pm on meeting day.

Please visit the Council meetings page for more information.

Customer service counters

Our ASSIST customer service counters at St Kilda Town Hall and Port Melbourne Town Hall are re-opened from Thursday 18 February.

  • The St Kilda Town Hall customer service counter is open from 9.30 am to 4 pm Monday to Friday.
  • The Port Melbourne Town Hall is open from 10 am to 1 pm on Mondays, Tuesdays and Fridays.

When visiting the ASSIST customer service desks, there are COVID-safe requirements you will need to follow to keep everyone safe.

Do not visit the town hall if you are feeling unwell or are waiting for the results of a COVID-19 test.

When entering the town hall:

  • Keep your face mask on throughout your visit.
  • Use hand sanitiser at the entry to the building.
  • Sign in so we have a record of your visit. This is a condition of entry for COVID-safe records.
  • Note the capacity limit. We can have a maximum of 10 customers inside the town hall customer service area at one time.
  • Maintain 1.5 metres physical distance between yourself and others at all times, both when queuing and at the counter.

Please note that South Melbourne Town Hall remains closed until further notice, due to building maintenance work.

Immunisation sessions

Immunisations are continuing, with some changes to venues to meet physical distancing requirements.

All immunisation sessions are operating from either the St Kilda Town Hall Auditorium or South Melbourne Community Centre.

Libraries

All library branches are open, with varied operating hours, including weekends for two locations. For opening hours of your local branch, check the Libraries website.

Conditions of entry

When visiting the library, you will be required to:

  • Check-in upon arrival for COVID-19 contact tracing purposes. Check-in before entering the library by using your library membership information
  • Wear a face mask when inside the library unless you have a lawful exception
  • Maintain a physical distance of 1.5 metres between yourself and others.

Services available onsite

We are offering onsite collection browsing and borrowing, along with wireless printing and scanning facilities. Public WiFi access is available at all library locations, providing the community with valued access to the internet via personal devices. This service operates Monday to Friday from 10 am to 5 pm.

The Click and Collect service is no longer operating.

Online resources

You can still access ebooks, movies, audiobooks, music and much more via library apps.

E-waste drop-off points

E-waste drop-offs at Port Melbourne Library and St Kilda Library are suspended until further notice.

Maternal and child health centres

Face-to-face consultations resumed on Monday 9 November. Please refer to our maternal and child health centres page for details or to make an appointment.

Markets

As an essential service, food markets have continued to trade under COVID-19 restrictions, with physical distancing measures in place and no more than one person for every four square metres of space.

The South Melbourne Market and the Gasworks and Veg Out farmers’ markets in Port Phillip are still operating, with some changes to their environment, product offering and hygiene and cleaning protocols.

Visitors are reminded that physical distancing requirements must be observed at all times and face coverings must be worn.

South Melbourne Market

South Melbourne Market fully reopened for business on Wednesday 28 October. Please follow physical distancing requirements when shopping at the market. Enhanced cleaning and hygiene measures are also in place.

For the latest news and changes to opening hours and conditions, check the South Melbourne Market website and South Melbourne Market on Facebook.

Farmers' markets

Elwood, Gasworks and Veg Out Farmers’ markets are operating.

For the latest news updates or changes to market availability, opening hours and conditions, please refer to:

St Kilda Esplanade Market

The weekly Sunday St Kilda Esplanade Market is re-opened from Sunday 21 February.

Meal services - delivered and cafes

Meals services will continue to operate but may be subject to closures or changes, pending further government announcements.

Parks and playgrounds

Parks, playgrounds, Council's two skate parks and adventure playgrounds are open.

From 11.59 pm 26 February 2021, advice from the Victorian Government directs that you can gather with friends and family outdoors in a public place, in a group of up to 100 people.

When enjoying time in these spaces, observe physical distancing requirements by keeping at least 1.5 metres between yourself and other people at all times. You must wear a face mask outdoors when physical distancing is not possible.

Parents and carers, please remember to wash your hands – and your children's – before and after attending a playground and remember to wear your face mask when it is not possible to maintain physical distance between yourself and others at our playgrounds.

Please keep our playgrounds safe and open by not visiting if you're feeling unwell, have symptoms of COVID-19 or have been tested for COVID-19 and are waiting for the results.

St Kilda Botanical Gardens

The Botanical Gardens are open.

Public access to the glasshouse is permitted from Thursday 18 February. Public toilets remain open.

Outdoor fitness stations

Outdoor fitness stations are open.

Pop-up bike repairs

Pop-up bike repairs have resumed in 2021. Upcoming dates and locations will be published on the Getting Around page soon.

Social support

Social support programs and guided heritage walks are suspended until further notice, including Linking Neighbours and those based at the Cora Graves Centre. We will be maintaining social connection by calling those who would normally be attending social support programs.

Sport Phillip

The Sport Phillip in-person program returns from Thursday 18 February. For the latest updates, visit Sport Phillip.

Waste and recycling services

Our waste and recycling services are vital for our community and key services continue to operate during these challenging times. Other services may be temporarily modified or suspended. A list of unchanged and updated services can be found below, with more details at Waste, Recycling and Cleaning.

Unchanged

As an essential service, kerbside bin collections will occur on your regularly scheduled days.

Communal glass recycling bins are still accessible at four locations in South Melbourne and Albert Park.

Modified

The Port Phillip Resource Recovery Centre (transfer station) is open to the public.

Operating hours are 7.30 am to 3.30 pm Monday to Friday, and 9 am to 1 pm Saturday and Sunday.

Please note: Wait times of up to 20 minutes are expected due to physical distancing requirements.

Our free pick-up service for hard rubbish and green waste is still operating. For details on waste pick-up service guidelines or to book a collection, visit hard and green waste collection.

On hold

Electronic waste drop-off points at libraries are suspended until further notice.

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