We have received reports of community members receiving scam phone calls, claiming to be from City of Port Phillip about overdue rates and asking for payment by credit card. Please be aware that these are scam phone calls from cybercriminals attempting to steal your details for financial gain.
The Australian Government recently announced an increase in reports of these types of remote access scams. Members of the public have reported receiving these calls from cybercriminals pretending to be from government agencies, as well as telecommunication and parcel delivery companies. More information is available on the Government’s Australian Cyber Security Centre (ACSC) website.
Please be advised that we would not ask for your credit card details over the phone. If you receive a phone call claiming to be from Council, and have any doubts about the caller, you are advised to hang up and call Council back on 03 9209 6777. Refer to our website for Council’s complete contact details. Do not trust contact details given to you by the caller.
For further advice or assistance, or if you suspect you may have been targeted by a remote access scam call, please refer to ACSC for advice.
Please remember: NEVER provide your personal and financial details or give a stranger remote access to your device or computer – simply hang up.