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Electronic Referral and Privacy Forum Feedback
The forum on electronic referal and privacy took place at the Ashley Ricketson Centre onTuesday 19th August 2008. The forum highlighted the need to ensure a balance between controlling personal information and ensuring that the right information is available to the right people at the right time in the right way. It was attended by over 40 people. A full report on the forum can be found on the InfoXange web site using the following link: http://www.s2s.org.au/news/
A summary of the feedback from the evaluations, the key note slide presentation and a FAQ sheet are attached below.
 Presentation "Health Privacy Its My Business" by Susan Joseph Office of the Health Service Commissoner
 Health Information and Privacy Frequently Asked Questions regarding S2S
 Feedback from Evaluation Sheets. E-referral and Privacy Forum August 2008
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Privacy Resources for Primary Care Agencies
All non government (private sector) health and community care providers are responsible under both Commonwealth privacy legislation and the Victorian Health Records Act for health and other sensitive information (racial origins, religious beliefs, sexual preferences, criminal record etc). The Health Privacy Principles should be used as the primary guide to compliance.
Although both the Department of Human Services and Primary Care Partnerships provide support and advice to agencies, the primary responsibility for privacy compliance rests with each agency.
More information and to access the Do It Yourself Privacy Kit, go to the Department of Human Services at http://www.dhs.vic.gov.au/privacy/public/index.htm
or by contacting the Southern Region Privacy Project officer on 9213 2173.
ABHI (Australian Better Health Initiative)
In June 2008 Monash and Southcity GP Divisions commenced a 3 year service integration project to improve health care for people with chronic diseases under the Australian Better Health Initiative (ABHI). A work plan has been developed and the initial focus is on diabetes management. ISEPICH is a member of the Project Steering Committee and this project is providing an opportunity to identify and work with the Divisions on service coordination issues in the inner south east.
Service Coordination and Integrated Chronic Disease Management
ISEPICH has brought Service Coordination and Integrated Chronic Disease Management together through the SCIDM advisory group. A copy of the Service Coordination and Integrated Chronic Disease Management Plan is available here SCIDM Plan 06-09. The plan will be updated annually or as required.
The three key themes of ISEPICH'S SCIDM Action Plan 2008 SCIDM 2008 Action Plan are:
- Expanding the number of agencies demonstrating integrated Service Coordination practices, especially the use of the SCTTs;
- Promoting the electronic transmission of client referrals and care plans;
- Promoting integrated chronic disease management (incorporating a health promotion approach), self-management of chronic disease and client participation;
Bayside Health HARP-CDM Program
Presentations given at a forum on 25th July 2008 which cover the structure and content of HARP, the ConnectED Project and the Clinical Psychology service are provided below.
HARP Structure HARP ConnectED HARP Clinical Psychologist
'Better Connections - Better Care' Southern Metropolitan Region forum
Presentations from the forum on 20 November 2007 are available here:
ISEPICH Chronic Disease Management Forum October 2007
ISEPICH held a forum on integrated chronic disease management on 11 October 2007. The aims of the forum were:
- To commence collaborative strategic planning for integrated chronic disease management in the ISEPICH catchment.
- To share information on current chronic disease management and self-management support in the catchment.
- To review and discuss the DHS process for self-management mapping and agree what additional information we wish to collect locally.
Presentations from the forum are available below.
Introduction to Integrated Chronic Disease Management forum
Understanding self-management
Health promotion, chronic disease management and consumer participation - overview and links
Mapping self-management programs in ISEPICH
People experiencing a chronic illness may also wish to contact the Chronic Illness Alliance, 818 Burke Rd Camberwell Victoria 3121 (03) 9882 4654
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Resources and Tools
Working with General Practice
DHS have released a Position Statement and Resource Guide for working with general practice (published 2007) which is available for download from http: www.health.vic.gov.au/communityhealth/gps/position statement.htm
Victorian Service Coordination Practice Manual
The Victorian Service Coordination Practice Manual defines the common practices, processes, protocols and systems which support Service Coordination across Victoria. It replaces all local and regional Service Coordination Practices, Processes, Protocols and Systems (PPPS) manuals.
This document can be downloaded at: www.health.vic.gov.au/pcps/coordination/ppps.htm
Good Practice Guide for Practitioners
The Good Practice Guide for Practitioners sets out the agreed good practice of Service Coordination across Victoria.
This document can be downloaded at: http://www.health.vic.gov.au/pcps/publications/goodpractice.htm
Service Coordination Tool Templates, Reference Guide and Optional Templates
The Service Coordination Tool Templates 2006 user guide is a practical resource to assist in the use of the SCTT to facilitate service coordination. It provides an introduction to the SCTT and their place in service coordination, an overview of the templates, and a brief description of each template and guide to their use.
This document, a Reference Guide and Optional Templates can be downloaded at: www.health.vic.gov.au/pcps/coordination/sctt2006.htm
Service Access Models - a way forward
This resource guide has been developed to assist Community Health Service (CHS) managers to review, select, implement and evaluate service access models. It outlines the importance of service access models in supporting Service Coordination and provides a summary of the context.
This document can be downloaded at: http://www.health.vic.gov.au/communityhealth/publications/chs_guide.htm
Service Coordination Continuous Improvement Framework
The Service Coordination Continuous Improvement Framework is a tool which can be used to assist agencies in Victoria implementing Service Coordination
This document can be downloaded at: http://www.health.vic.gov.au/pcps/publications/continuous.htm
Tool Templates (SCoTTs)
To support service coordination, the Department of Human Services has developed common forms, called "service coordination templates" (SCoTTs), to standardise the collection of information by primary care agencies.
The document below shows the forms required with referrals by ISEPICH agencies.
View the Service coordination forms required with referrals
Agencies can download the SCoTTs from the DHS Primary Care Partnerships webpage at www.health.vic.gov.au/pcps under Service Coordination.
ISEPICH has also developed 3 tool templates which support service coordination functions. They are available for download as follows:
Self paced training module
A self-paced training module for staff involved in service coordination activities is now available. 'Service Coordination: What? Why? How?' is available in 3 formats:
The module has been developed to complement agency orientation and induction programs.
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Service Directories
You can access any of the directories below by clicking on the link provided.
The Human Services Directory provides information on health and community services throughout Victoria, including all ISEPICH member agencies.
Information contained in the directory includes:
- Information for consumers and practitioners
- Primary care and health practitioner information for all of Victoria.
View the Human Services Directory at humanservicesdirectory.vic.gov.au
More information about how to use the Directory, and how to update your agency's information, is available on the DHS Primary Care Partnerships webpage at www.health.vic.gov.au/pcps/directory/index.htm#hsd
The Infoxchange Service Seeker provides health information that is targeted at both consumers and practitioners, including:
- A broad range of community, primary care and service information
- An accommodation vacancy register, accommodation services, community care and education/training
- Information on ethnic health, mental health and medical services.
View the Infoxchange Service Seeker at www.vic.serviceseeker.com.au/
The Health Translations Directory provides access to reliable translated health information. View the Health Translations Directory at www.healthtranslations.vic.gov.au
The Better Health Channel (www.betterhealth.vic.gov.au) contains a comprehensive range of health information, which provides information for the general community including:
- Relevant local information in a variety of languages
- A library of medical terms, reports and statistics, and healthy eating information
- A service directory of health practitioners and health news.
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Additional information
Use eServices to ask us a question, request information or give us feedback online. If you prefer phone ASSIST on (03) 9209 6777 or TTy (03) 9209 6713 and ask for the ISEPICH project manager.
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