Primary Care Partnership

Service Co-ordination

What's New

New SCIDM project Coordinator

ISEPICH has appointed a new Service Coordination and Integrated Chronic Disease Management (SCIDM) Project Coordinator, Jillian Ramsden, in September 2011. Jillian is currently working with key stakeholders to update SCIDM action plans.

Elder Abuse Project

Australian research indicates that between 1 and 5 percent of senior Victorians may be experiencing some form of harm or abuse. The Victorian Government has funded an Elder Abuse Prevention Strategy in the Southern Metropolitan Region. The following resources and support are available for agencies and community members:

Community Information Sessions and Discussion Workshops
Staff Information Sessions and Training Workshops
Agency resources, approved by the Victorian Government: Policy, Interagency Response Framework, Elder Abuse Prevention Guide (these resources are templates which may be adapted to suit individual agency circumstances. A Publisher version of the Guide in is available for agencies to modify as required.)

For more information contact ISEPICH at isepich@portphillip.vic.gov.au

SCIDM

ISEPICH has brought Service Coordination and Integrated Chronic Disease Management together through the SCIDM advisory group. For more information about Service Coordination and Integrated Chronic Disease Management in ISEPICH, see the ISEPICH_SCIDM_Operational_Plan_and_Implementation_2009-12. Revised Action Plans for 2011-12 are currently being developed.

SEBDA - South East Bayside Diabetes Alliance

For information about SEBDA please see the Key Alliances page

Background information is also available in the ISEPICH Integrated Chronic Disease Management 2010 SEBDA Case Study

Carer Profile

Commonwealth Carer Respite Services has asked that agencies in the SMR ISEPICH use a Carer Profile for referral into the Commonwealth Carer Respite Services. This Profile is currently being used in regions across Victoria and provides an interim solution for Carer Respite Services awaiting the development of state wide Carer Profile as part of SCTT. Please contact either Margaret Sinnott (85870321) or Bronwyn McPherson (9076 6888) at Carer Respite if you have any queries. Click here for a copy of the Carer Profile Referral form

Privacy Resources for Primary Care Agencies

All non government (private sector) health and community care providers are responsible under both Commonwealth privacy legislation and the Victorian Health Records Act for health and other sensitive information (racial origins, religious beliefs, sexual preferences, criminal record etc). The Health Privacy Principles should be used as the primary guide to compliance.

Although both the Department of Human Services and Primary Care Partnerships provide support and advice to agencies, the primary responsibility for privacy compliance rests with each agency.

More information and to access the Do It Yourself Privacy Kit, go to the Department of Human Services at http://www.dhs.vic.gov.au/privacy/public/index.htm

or by contacting the Southern Region Privacy Project officer on 9213 2173.

Resources and Tools

Working with General Practice

DHS have released a Position Statement and Resource Guide for working with general practice (published 2007) which is available for download from: http://www.health.vic.gov.au/communityhealth/gps/position_resource.htm

Victorian Service Coordination Practice Manual

The Victorian Service Coordination Practice Manual defines the common practices, processes, protocols and systems which support Service Coordination across Victoria. It replaces all local and regional Service Coordination Practices, Processes, Protocols and Systems (PPPS) manuals.

This document can be downloaded at: www.health.vic.gov.au/pcps/coordination/ppps.htm

Good Practice Guide for Practitioners

The Good Practice Guide for Practitioners sets out the agreed good practice of Service Coordination across Victoria.

This document can be downloaded at: http://www.health.vic.gov.au/pcps/publications/goodpractice.htm

Service Coordination Tool Templates, Reference Guide and Optional Templates

The Service Coordination Tool Templates 2006 user guide is a practical resource to assist in the use of the SCTT to facilitate service coordination. It provides an introduction to the SCTT and their place in service coordination, an overview of the templates, and a brief description of each template and guide to their use.

This document, a Reference Guide and Optional Templates can be downloaded at: www.health.vic.gov.au/pcps/coordination/sctt2006.htm

Service Access Models - A Way Forward

This resource guide has been developed to assist Community Health Service (CHS) managers to review, select, implement and evaluate service access models. It outlines the importance of service access models in supporting Service Coordination and provides a summary of the context.

This document can be downloaded at: http://www.health.vic.gov.au/communityhealth/publications/chs_guide.htm

Service Coordination Continuous Improvement Framework

The Service Coordination Continuous Improvement Framework is a tool which can be used to assist agencies in Victoria implementing Service Coordination

This document can be downloaded at: http://www.health.vic.gov.au/pcps/publications/continuous.htm%20

Tool Templates (SCoTTs)

To support service coordination, the Department of Human Services has developed common forms, called "service coordination templates" (SCoTTs), to standardise the collection of information by primary care agencies.

The document below shows the forms required with referrals by ISEPICH agencies.

View the Service coordination forms required with referrals

NOTE: Agencies can download the SCoTTs from the DHS Primary Care Partnerships webpage at http://www.health.vic.gov.au/pcps under Service Coordination.

ISEPICH has also developed 3 tool templates which support service coordination functions. They are available for download as follows:

Self Paced Training Module

A self-paced training module for staff involved in service coordination activities is now available. 'Service Coordination: What? Why? How?' is available in 3 formats:

On the web at http://www.health.vic.gov.au/pcps/coordination/module/module.htm
On CD; and
On a CD that can be customised by PCPs and agencies.

The module has been developed to complement agency orientation and induction programs.

Service Directories

You can access any of the directories below by clicking on the link provided.

The Human Services Directory provides information on health and community services throughout Victoria, including all ISEPICH member agencies.

Information contained in the directory includes:

Information for consumers and practitioners
Primary care and health practitioner information for all of Victoria.

View the Human Services Directory at humanservicesdirectory.vic.gov.au

More information about how to use the Directory, and how to update your agency's information, is available on the DHS Primary Care Partnerships webpage at http://www.health.vic.gov.au/pcps/directory/index.htm%23hsd

The Infoxchange Service Seeker provides health information that is targeted at both consumers and practitioners, including:

A broad range of community, primary care and service information
An accommodation vacancy register, accommodation services, community care and education/training
Information on ethnic health, mental health and medical services.

View the Infoxchange Service Seeker at http://www.vic.serviceseeker.com.au/

The Health Translations Directory provides access to reliable translated health information. View the Health Translations Directory at http://www.healthtranslations.vic.gov.au

The Better Health Channel (http://www.betterhealth.vic.gov.au) contains a comprehensive range of health information, which provides information for the general community including:

Relevant local information in a variety of languages
A library of medical terms, reports and statistics, and healthy eating information
A service directory of health practitioners and health news.