A policy framework that ensures that the needs of the individual library user are balanced with the community of users in accessing library resources.

Censorship, like charity, should begin at home: but unlike charity, it should end there. —  Claire Booth Luce

New directions and service priorities

• Through implementing the library's new Service Charter developing an enhanced awareness of the library as a community of users
• Review mechanisms to track the progress on current processes and policy to ensure their on-going relevance to service direction
• New ways to engage with the community to get a better understanding of how to plan our services for the future
• Incorporating the principles of Council's Same Day Service policy as a key driver in library service delivery and policy formulation

What will remain the same?

• Policies and processes that are responsive, relevant and geared towards enhancing the experience of all library users
• Policies that are reflective of Council's commitment to Economic, Environmental, Social and Cultural Sustainability
• Clear avenues for community participation and input
• A policy framework that is evidence-based and reflects the needs of our users
• Staff with the capacity to exercise good judgement within the current policy framework in facilitating access to library services
• Shared commitment to the maintenance of a strong policy framework
• Clear and transparent access to library policy and the decision making process         

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