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Port Phillip Profile

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eServices

Contact Us / ASSIST

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Contact details

General enquiries, requests and complaints Contact
Email assist@portphillip.vic.gov.au
(links to eServices Online Feedback Form)
Telephone ASSIST (03) 9209 6777
Facsimile ASSIST  (03) 9536 2722
TTy (hearing impaired telephone typewriter) (03) 9209 6713
See the National Relay Service for more information
SMS for the hearing impaired 0432 005 405

 Direct Lines to Services Number
Rates (03) 9209 6366
Planning (03) 9209 6424
Building (03) 9209 6253
Port Phillip Parking Service (fines) (03) 9611 7660
Waste Management (03) 9209 6533
Facsimile General Council Business    (03) 9534 9105

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Town Hall locations

 Town Hall Address Operating Hours Services Provided
St Kilda 99a Carlisle Street
St Kilda 3182
Mon: 8.30am-6.00pm
Tues, Wed, Thu, Fri: 8.30am-5.00pm
Cashier & Enquiries, Planning & Building approvals and enquiries
South Melbourne 222 Bank Street
South Melbourne 3205
Monday - Friday: 8.30 - 5.00pm

Cashier & Enquiries,
Port Melbourne 333 Bay Street
Port Melbourne 3207
Mon - Fri: 8.30am - 5.00pm Cashier & Enquiries
Note: NO Payment of Parking Fines at Town Halls.  See Parking Infringment notice for payment details, or see Pay your Parking Ticket Online.

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Libraries

 Branch Address Telephone Number
Albert Park 319 Montague Street, Albert Park (03) 9209 6622
Emerald Hill 195 Bank Street, South Melbourne (03) 9209 6611
Middle Park Cnr Nimmo & Richardson Street, Middle Park (03) 9209 6633
Port Melbourne 333 Bay Street, Port Melbourne (03) 9209 6644
St Kilda 150 Carlisle Street, St Kilda (03) 9209 6655

For information about the Port Phillip Library Service, including brach opening times and the Online Library Catalogue, see the Library Online page.

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Depot (Transfer Station)

Address Telephone Number More Information
corner of White and Boundary Streets, South Melbourne
Melway map: 2E/Ref: F11
(03) 9209 6686
(03) 9209 6533.
Transfer Station

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Postal address

City of Port Phillip, Private Bag 3, St Kilda, Victoria, Australia 3182

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eServices

Use eServices to ask us a question, request information or give us feedback online. If you prefer phone ASSIST on (03) 9209 6777 or TTy (03) 9209 6713.

Your request will be forwarded to the appropriate area of council for response and/or action.

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ASSIST - Advice Solutions Information Service Team

The City of Port Phillip ASSIST Centre  provides the community with a first point of contact for all council-related requests. The community can access the service over the phone, fax and email or at the Port Melbourne, South Melbourne and St Kilda Town Halls. Information on how to talk to Council is available in the 2 minutes download via 56K modemConnecting you to Port Phillip - Your Service Centre brochure.

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Council services on public holidays

Availability of council facilities and services on public holidays.

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After Hours

After hours services - general

The City of Port Phillip provides an after hours response (for its services only) to urgent matters that cannot wait until the next working day. This service can be accessed by ringing the ASSIST centre on (03) 9209 6777 and following the prompts.

If there is no response or a busy signal, this indicates that there is a telephony problem so then contact 1300 360 170

After hours parking services

After hours parking enforcement services are available by ringing Council's Parking Officers on 0407 304 449.

Council's Parking Officers will respond to after hours calls for all urgent parking issues such as blocked driveways, dangerously and illegally parked vehicles.

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Changed your address?

Have you changed your mailing address since you last received a notice from the City of Port Phillip? If so, the council requires notification in writing of your new mailing address.

Change of Address

If you have moved addresses within the City of Port Phillip, please complete the Change of Address Form.

City of Port Phillip public holiday opening hours Summary of facility and services on public holidays. This page is updated before and after public holidays that effect council services.

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