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Online Services

Customer Service Online 24/7

Contact Us

Telephone: (03) 9209 6777 
(Mon-Fri 8am - 5:30pm, out of these hours you will divert to our after hours service)

SMS: 0432 005 405 (txt messages only, photo messages are not accepted)

9536 2722
Note if there is no response or a busy signal on 9209 6777 phone the after hours service directly. Messages will be taken for a call back in business hours.

National Relay Service logo and link to website

If you're deaf or have a hearing or speech impairment, contact us via National Relay Service in two steps:

  1. Click to choose your preferred NRS access point and
  2. Ask for ASSIST - Port Phillip at 03 92096777

Quick links

Popular services

Interpreter service


Direct lines to our services

Postal address


Council Office opening hours and addresses'


Transfer Station (Tip)

Contacting us after hours

Changed your address?

Information for New Residents

Popular Services


Parking Officer call out

Apply/Renew a parking permit

Abandoned & unregistered vehicles


Dumped rubbish

Damaged rubbish bin

Hard/Green waste booking

Graffiti Removal

Planning & Building

Planning permit enquiry

Building permit enquiry

Sustainable building practices

Trees & Parks

Tree maintenance

Tree maintenance (private property)

Park maintenance

Roads & Footpaths

Road & footpath maintenance

Kerbside inspections

Pets & Animals

Animal registration

Dogs on beaches

Interpreter Service

廣東話 (Cantonese) (03) 9679 9810
普通話 (Mandarin) (03) 9679 9858
Ελληνικά (Greek) (03) 9679 9811
Polski (Polish) (03) 9679 9812
Русский (Russian) (03) 9679 9813
Other languages (03) 9679 9814

Direct Lines to Services

Rates Mon - Fri 8:30am - 5pm 03 9209 6777
Planning Mon - Fri 8:30am - 5pm 03 9209 6424
Building Mon - Fri 8:30am - 5pm 03 9209 6253
Port Phillip Parking Service (parking infringements) 03 9200 8200
Waste Management 03 9209 6533
Fax General Council Business 03 9534 9105

Postal Address

City of Port Phillip
Private Bag 3
St Kilda, Victoria, Australia

AUSDOC Address
City of Port Phillip
DX 35706 Balaclava


Council's ABN is: 21 76 29 77 945

Council Office opening hours and addresses

Find your way to our Town Halls using our Journey Planner

Town Hall Address Operating Hours Services Provided
St Kilda
Direction map
99a Carlisle Street
St Kilda 3182
Mon - Fri 8.30am - 5.00pm Cashier & Enquiries, Planning & Building approvals and enquiries
South Melbourne
Direction map
208 - 220 Bank Street
South Melbourne 3205
Mon - Fri 8.30am - 5.00pm Cashier & Enquiries
Port Melbourne
Direction Map
333 Bay Street
Port Melbourne 3207
Mon - Fri 8.30am - 5.00pm Cashier & Enquiries


After Hours Services

The City of Port Phillip provides an after hours response for our services to urgent matters, including parking issues, that cannot wait until the next working day. This service can be accessed by ringing the ASSIST centre on 03 9209 6777 and following the prompts.

* If there is no response or a busy signal when calling 9209 6777, a telephony problem is likely. In this case call 1300 360 170 to access the after hours service directly.

Changed Your Address?

Have you changed your mailing address since you last received a notice from the City of Port Phillip? If so, the council requires notification of the new mailing address.

If you have a new mailing address you need to update, please make the change online via  eServices.