Contact us
Make a request
Phone us
03 9209 6777
Our ASSIST contact centre is open Monday to Friday, 8.30 am to 5 pm.
After hours
If you call us other times, you'll speak with our after-hours service. You will be able to request a call back during business hours.
If your request requires urgent attention, our team will be notified. This includes requests for parking officers between 6 am and 11 pm, 7 days a week.
On public holidays your call will be diverted to our after-hours service.
Other ways to contact us
Post
The City of Port Phillip, Private Bag 3 St Kilda, Victoria, Australia 3182
Non-Council services
If you have questions about non-council city services such as trams, water, power and lights, please contact the non-council services directly.
Interpreter service
Need to contact us in your language? Please phone our language-specific service:
- Русский (Russian): 03 9679 9813
- Polski (Polish): 03 9679 9812
- Ελληνικά (Greek): 03 9679 9811
- 廣東話 (Cantonese): 03 9679 9810
- 普通話 (Mandarin): 03 9679 9858
- Italiano (Italian): 03 9679 9814
For other languages not listed, phone 03 9679 9814.
National Relay Service
If you're deaf or have a hearing or speech impairment, contact us through the National Relay Service. Ask for ASSIST - Port Phillip at 03 92 096 777.
Our Customer Commitment
Our Customer Charter Promise and service expectation commitment to you and how we ask you to help us.